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Customer Service Level 2

2 to 4 Years Experience PHP 40,000 - 45,000 per month

NDER

11-50 employees
Quezon City, Metro Manila
Total vacancies for this job title : Over 20
Posted on : September 04, 2019
Job ID : 331833

Details

CUSTOMER SERVICE LEVEL 2
 
Responsibilities:
* Provide world class service excellence to clients with student loans by offering solutions and available products.
* Always have an upbeat and professional personality over the phone.
* The Customer Service Representative (CSR) is responsible in answering inquires, resolving problems, promotes and sells products and services. Has clearly defined productivity and sales goals/quotes which may include cross-sell, product referrals and profit.
* Customer Service Representative (CSR) spend nearly 90% of his/her time on the phone answering questions for NDER prospective customer. 
* An excellent CSR will be able to handle 80-100 calls per day while maintaining a high level of customer satisfaction.
* Identify opportunities to further enhance relationships with our existing clients.
* Requires basic comuter skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
 
Qualification:
* At least two years of working experience as a Customer Service Representative (or similar) in the BPO environment
* Confident and comfortable to deal with USA Clients
* Exceptional communication skills utilizing email, phone, and instant messages
* Excellent English communication skills with a Neutral accent
* Excellent time management skills
* Solid organizational skills
* Can type 30 WPM
* Preferably, has handled a customer survey driven account
* Preferably, has handled a financial campaign
* Willing to work in the night shift
* Willing to work in Eastwood area
 
What we Offer you:
We offer a competitive salary PACKAGE STARTING at 40,000-45,000 and other great benefits including:
* HIGH BONUSES
* Performance incentive monthly
* HMO Health Insurance
* Government contributions
* Growth and promotion from within
* Hands-on Training 
…and much more!!!


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