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Mandarin Speaking CSR

1 Year or less Experience

Knoll Ridges Consultancy, Inc. (Recruitment Firm)

Unit 1004 Antel Corporate Center 121 Valero Street Salcedo Village, Makati, Metro Manila
Posted on : September 15, 2019
Job ID : 324781

Details

Knoll Ridges Consultancy is comprised of HR Professionals who have extensive background in the field of human resources and Senior Executives with diversified  business experience.
 
Is currently looking for:
 
MANDARIN SPEAKING CSR
 
Job  Descriptions:
  • Answer inbound customer service calls in English language
  • Answer queries from customers calling the client hotline
  • Forward or transfer calls to designated / appropriate recipients, as may be required during the course of the call
  • Complete over-the-phone transactions with callers following client procedures, requirements and quality assurance parameters
  • Perform other process / process-related tasks as may be explicitly identified during the scoping for client Voice Operations
Qualifications:
  • Must be a college graduate of any bachelor’s degree course, preferably medical related but not required
  • Must have at least one (1) year experience in the required functional area due to the nature of the expected client work
  • Must have relevant work experience as a customer service representative in a contact center setting
  • Must be fluent in Mandarin and English
  • Mandarin language assessment certification is a plus
  • Can work in Makati or Mandaluyong
  • Schedule: Dayshift


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