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Product Support - Technical Specialist

2 to 4 Years Experience

DAD. Philippine Champion Industries, Inc.

With business certificates
91 Marcos Highway, Antipolo, Rizal
Posted on : August 29, 2019
Job ID : 322621


Is currently looking for:
Available locations for permanent placement: Antipolo City, Talisay City, Gen. Santos City
Product lines: General Servicing Equipment, Tools, Tires, Tubes, Flaps, Undercarriage

We are looking for an independent and pro-active candidate who will be providing product support in the pre-sale, sale, and post-sale processes, with the goal of continually ensuring the product's top performance, thereby delivering customer satisfaction resulting to maximizing customer retention and market expansion.
Job Responsibilities:
  • Pre-sale product inspection and testing.
  • Pre-sale product assembly, as needed.
  • Manage and implement on-site installation, repair, maintenance, and test tasks.
  • Ensure proper turnover of product.
  • Facilitate technical training for handlers of product to ensure proper use or application.
  • Provide service and customer support during field visits or dispatches.
  • Diagnosing possible technical problems, determining and implementing proper solutions.
  • Comprehend customer requirements and make appropriate recommendations.
  • Build positive relationships with customers.
  • Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
  • Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
  • Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.
  • Comply with company guidelines, policies & procedures
  • Holder of a technical degree or certification.
  • At least 2 years of proven work experience in the field or similar.
  • Computer literate, especially in using MS Office Applications (Word, Excel)
  • Excellent time-management skills.
  • Ability to work with flexible shifts and in actual field (construction, ports, and mining sites)
  • Willing to travel to areas in Philippines, mostly Luzon.
  • Willing to travel abroad for meetings, conferences, trainings, and seminars, as applicable.
  • Familiarity of product lines as enumerated above.
  • Good communication skills.
  • Legible handwriting.
  • Preferably, with a valid code 2 Driver’s License with an impeccable driving ability and record.

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