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Assistant Vice President- Business Retention II

Top Management

PhilhealthCare, Inc.

Established in 1982 | 501-1000 employees
14/F, STI Holdings Center, Ayala Avenue, Makati, Metro Manila
Posted on : July 28, 2019
Job ID : 322396

Details

PHILHEALTHCARE, INC.
 
Is currently looking for:
 
ASSISTANT VICE PRESIDENT- BUSINESS RETENTION II
 
Job Responsibilities:
  • Meets account persistency of more than 90% both in annual membership fees and in headcount
  • Monitors the persistency of the whole Business Retention Unit II
  • Monitors and oversees all activities of Business Retention Officers (BRO’s)and Business Retention  Manager including on site helpdesk personnel
  • Directly attends to the servicing of portfolio of accounts that requires high level of attention and those items which are very sensitive in nature
  • Handles VIP members/clients
  • Coordinates with all departments to ensure that the accounts closed and maintained by the Business Retention Manager/Officer  are well taken cared of and that the timelines and respective turnaround time (TAT) are met
  • Validates and evaluates proposals to be sent out to the client
  • Coordinates with all departments to ensure that the accounts closed and maintained by the Business Retention Manager/Officer  are well taken cared of and that the timelines and respective turnaround time (TAT) are met
  • Validates and endorses agreement benefit checklist of accounts of AMOs to Actuary to ensure that requested and agreed benefits of the accounts are posted in the corporate file and of course, implemented
  • Participates in biddings and in high level negotiations
  • Farms out accounts to Business Retention Officers and ensure that they are equally divided per month/quarter
  • Prepares budget  for the whole year
  • Directly coordinates with the Head, Sales & Distribution and with the President & CEO for nonstandard benefits and approval
  • Assists the Business Retention Manager /Officer when they can no longer handle the tasks at hand
Qualifications:
  • Graduate of any business course such as Marketing
  • At least 4-5 years experience in account management in an HMO industry
  • Knowledge of MS Office applications
  • Good Oral & Written Communications skills
  • Customer Service
  • Financial analytical ability
  • Oral Communication – effectively expresses self in individual or group situations (includes gestures and nonverbal communication
  • Written Communication – clearly and briefly expresses ideas in writing and in correct grammatical form
  • Attention to Detail – totally accomplishes task through concern for all areas involved, no matter how small 
  • Flexibility – shows openness to different and new ways of doing things, modifies preferred way of doing things when appropriate
  • Integrity – maintains social, ethical and organizational norms in job-related activities, trustworthy, walks his talk
  • Fostering Teamwork – as a team member, has the ability and desire to work cooperatively with others in the team; as a team member, demonstrate interest, skill and success in getting groups to work together towards a common goal
  • Results-Orientation – focuses on the desired results of the unit’s work, focusing effort on the goals and meeting or exceeding them, sets appropriate work standards and establishes monitoring system
  • Analytical – relates and compares data from different sources, identifies issues, secures relevant information and identifies relationship
  • Organizational Sensitivity – perceives the impact and implications on other components of the organization
  • Technical Savvy – is able to use computer system and basic computer softwares relevant to their job assignment
  • Demonstrated ability to establish trust and manage through


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